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CENTER OF EXCELLENCE FOR MEMBER EXPERIENCE
Optional Graphic Keep more members-Servicing & Retaining Members
The Center of Excellence for Member Experience provides the club the tools needed to provide world class member experience. Providing excellent member services begins with the front desk & point of sale and continues through establishing regular communications with the member through an internet member portal and regular communication from the club.
 Software Features
  • Employee management
  • Time & Attendance
  • Employee scheduling
  • Facilities & Asset management
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     Front Desk & Point of Sale Excellence
    This business process focuses on providing your employees the information they need to respond to member inquiries and quickly resolve member issues.

     Member Communications Excellence
    This business process focuses on establishing automated and non-automated communications to better establish an on-going relationship with the member.

    • Increase member "self service" through the internet member portal. The iFitness solution provides a configurable internet portal that can be integrated into your existing web site or Intrannuity can build and host your site. The portal contains member management including member payments, updating member information, surveys, and program schedules along with other relevant items.

    • Increase the communications coming from your club. The iFitness solution provides templates for suggested email or US mail communications to members on an on-going basis.

    As the labor cost of your club represents a significant portion of your operating expenses, these business processes help to motivate and retain your employees through a configurable dashboard of information.
    The Center of Excellence for asset optimization focuses on enhancing employee productivity. Labor costs are one of the leading costs to operate a club. Optimizing these costs are key to club profitability.

    Want to know more about our solutions? Contact us or call us at 1-800-506-1673.
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